Trumia is a new-generation E-Money and Payment Services financial services provider, licensed and regulated in the EU. The Institution has set out to provide its clients with customer-centric and innovative financial services. It offers both consumer wallets and corporate accounts, driven by state-of-the-art technology to make its financial services seamless and beneficial to its users.
We are currently looking for a Account Managers to join our fast growing and dynamic team.
The opportunity to join the team at this stage in the Institutions’ journey provides for an exciting and rewarding experience.
The Account Manager will have the opportunity to grow in a dynamic environment, taking initiative on delivering a comprehensive service provision to clients to achieve customer and operational excellence.
The chosen candidate will report to the Chief Operating Officer and be responsible for relationship managing a portfolio, delivering customer service excellence, and growing customer share of wallet.
Responsibilities:
● Responsible for a portfolio of clients, from post-onboarding and throughout their lifecycle, strategically delivering the service package that aligns with customer type and value;
● Act as the primary point of contact for client requests, ensuring timely and effective resolution;
● Develop relationships and drive business outcomes towards delivery of goals;
● Grow share of wallet;
● Identify and escalate potential risks associated with Client activities and record all Client interactions (e.g. calls, meetings, issues, proactive communications);
● Enhancing users’ experience of the platform, helping them get the best from the product and user journey;
● Develop trusted relationships with clients and act as the key account manager for large relationships;
● Build and maintain strong, long-lasting client relationships by understand clients; needs and objectives, and ensure the company’s services align with them;
● Representing the Institution at events and conferences;
● Maintaining consistent contact with new and existing customers, presenting proposals and ensuring client satisfaction;
● Working closely with Operations function to ensure exceptional customer service;
● Working closely with the Risk and Compliance Functions in the identification, measurement and mitigation of risks, including but not limited to operational risks;
● Other role related tasks as may be required from time to time.
Requirements:
● Minimum of three years’ experience working in a client facing role in the financial services industry;
● A Higher Education Qualification in Business, Marketing, or a related field is desirable;
● Dedicated to building relationships, holds a natural sales flair, strong people skills and approachable personality;
● Proficiency in English is essential, additional language skills are a plus;
● A solid and In-depth understanding of the iGaming market will be considered to be an asset;
● Highly motivated and self-driven, with excellent social and communication skills;
● Skilled in managing challenging clients and handling high-pressure situations;
● Proactive and solution-oriented mindset;
● Commercially savvy with strong analytical and numerical expertise;
● Strong execution mindset focused on the effective achievement of business goals with the ability to dive into details and collaborate across teams;
● Flexible to travel according to business needs.
If you have a passion for client management and portfolio growth, are interested to grow in the fintech sector, and possess the skills to drive relationship growth, we invite you to apply for this exciting opportunity. Join Trumia and be part of a dynamic team shaping the future of electronic money services.
Please apply at careers@trumia.com.
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Address:
Quad Central, Q3 Level 3, Triq
l-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta
Email Address:
contactus@trumia.com
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